Wonderful design; terrible reliability
JEFF LITTLE
8/5/2020
i have had several unaddressed and ongoing issues with my previous generation samsung refrigerator of this model:
1. ice maker accumulates frost and freezes up making the ice maker and dispenser inoperable. it also somehow leads to melted ice leaking out of the ice dispenser when initially trying to dispense ice. the ice maker has been repaired 3 times and is now broken again for the 4th time.
2. frost accumulation and "freezer burn" in the freezer. this has never been addressed. the technician on one one visit claimed it was because "i did not have enough food in the freezer." on the the next service visit, a different technician said it was because "there was too much food in the freezer."
a $3,600 appliance failing multiple times in the first few years of ownership are unacceptable.
Originally posted on Samsung.com
No, I do not recommend this product
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Great features...poor design
MichaelJ
5/26/2020
i expected more from samsung. the ice maker is worthless. works for a few days, and then freezes up and you need to defrost. known problem with samsung, as a on-line tech walked me through how to fix.
Originally posted on Samsung.com
No, I do not recommend this product
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Hate It
Stickscrusin
5/6/2020
had problems with ice maker from get go. had problems with freezer drawer. now compressor gone and only 2.5 yo. samsung should be ashamed
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great refriderator with a terrible ice maker
Bill
4/29/2020
the ice maker freezes up from condensation and must be thawed on a regular basis to continue using so we no longer use.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Terrible Ice Maker
Dustan
3/4/2020
ice machine is terrible, will freeze up within weeks once the ice is cleared. i've had a samsung fridge previously that did not experience any issues, appears to be a design flaw in this model.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Stay away from Samsung appliances
cummingsb
1/6/2020
stay away from samsung appliances. i didn't listen. ended up with an expensive fridge, leaking water container and an ice maker the breaks / gets stuck every other week
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Ice maker keeps freezing up
Matt
1/6/2020
i've owned this for less than two years. the ice maker freezes up and jams all the time. i have to manually hack all the frozen water out of it weekly. very disappointed.
Originally posted on Samsung.com
No, I do not recommend this product
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Leaks causing mold and rust
K8hopk
7/18/2019
h20/ice dispenser leaks allowing places for mold to now grow. also noticed that water behind front door panel causing rust. don't waste your money.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Leaking
K8hop
7/5/2019
just over a year old and i noticed leaking from the ice machine. while cleaning the fridge i saw mold is now growing..also i took out the ice bucket and rust was found on the ice. not happy
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great Fridge
Kim222
5/9/2019
For the price and features I think this is a great Fridge. Unfortunately another fridge had issues and this one met all our needs and cost was 1,000 less then our original.
We love the extra drawer that can be fridge or freezer. We use it as the snack drawer. The shelves can move easily and make more room when required. It's pretty, and finger resistance is great. It's not 100% smudge proof but much better than any fridge I've had before. I like the shelves in the door too, lots of room.
The door on left - ice maker side, has odd basket sizes (to make room for ice), however that is the side I open least - so I put items on that side that we don't use often (extra butter, curry paste). Our every day items like coffee creamer, milk, yogurt and condiments are on the right side for easy access.
The water pitcher is flakey. It worked the first few times and now I can't get it to refill at all. It's not a show stopper but would be nice if it did what it's suppose to, For now I just fill it from the sink. Some others complain about the small amount of ice, I disagree. Unless you are filling a cooler everyday, it makes a good amount, I was sure to first fill the bucket in the freezer, then we use that for guest and daily we use the door feature when ice is needed.
Customer service is a little flakey too. Be sure to register and update your warranty once received. The expiration date is based on when it was sold to the store you bought from, so be sure to change this to your date purchased- however you must submit a ton of proof. I've been rejected multiple times, because they aren't looking at the two documents I submit. They only look at the 1 receipt which doesn't have all the info they need -but the info is on the attached order documentation. Since my previous fridge died (another brand) I'm passionate about being sure the warranty is up to date.
I would recommend the fridge and many Samsung products, just be prepared for many phone calls, emails or chats and much documentation if anything ever goes wrong. Many individuals, reject quickly without cross referencing the details the hours involved sometimes exceed the cost of your product which I think is silly.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Well Designed Refrigerator
TCTITANS
10/31/2018
I bought this in March 2018 when my old refrigerator was going to die after 13 years. I got the add-ons of handles and all stainless steel on the inside. This is the best refrigerator on the market hands down. Great ice maker and it even has a water container on the left door that I use to make ice tea with. Great design and has all the compartments that you could desire.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
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