Almost there
Customer
10/29/2019
i like the product and love how fast it will boil water. clean up is easy. but the controls are touchy and sometimes will turn off if water hits the button. we never use the knob only our finger.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Discoloration on Burner
PDRS
5/27/2019
after light use fewer than 10 months, largest burner discolored. followed all care instructions. so-called cosmetic damage is not covered under the warranty. won't consider samsung in the future.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Excessive power consumption
snakeskinner1
5/9/2019
I recently installed the 30 inch Samsung induction cooktop. After about a month, I noticed that my electric bill went up about 50.00 and also for the next month. I called the electric company and another electrician and they both came to my house to check it out. They put a consumption meter on my electrical panel and went through every circuit to determine which circuit was causing the excess current draw on my system. The final conclusion was the Samsung induction cooktop was using 700 amps of electricity when everything was off. When they turned the breaker off for the cooktop everything went back to normal and when they turned it back on, the 700 amp spike came back. 700 amps per hour multiplied by 24 hr is 16,800 amps per day. 16,800 amps per day multiplied by 30 days is 504,000 amps per month. Each kilowatt-hour is equal to 1000 amps, so my consumption is 504- kilowatt-hours per month just to keep the cooktop powered on without using any of the burners. Each kilowatt-hour cost .09 cents each and multiplied by 504 equals $45.36 per month just to keep power to the cooktop. I called Samsung to get their response and this is what they said: If everything on the stove works as it should, then it is not their problem and I will just have to live with the 45.36 per month or turn the breaker off and only turn it on when we want to use the cooktop. Just wondering, who else has this cooktop?
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Looks great, works OK, horrible to operate
LanaP
4/4/2019
The cooktop looks very nice, state of the art and modern. Love the boost function, boils water super quick.
But the worst part is to operate it and it's controls.
Anytime that a bit water spills for a boiling pot, the cooktop automatically shuts down. You have to wait untill it decides to wake up try to use controls again.
The controls is the worst part. if you have a bit wet hand (and all people that are cooking may have slightly wet hang from time to time) then you cannot operate this cooktop, you will not be able to change the burner intensity.
In addition, one of the burners humming loud.
Sometimes temperature setting on the burner change by itself without even me touching it or removing the pot. I recommend avoiding this cooktop.
I really want to love it, but I start hating it.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Please beware, DONT BUY
Arun Prasad
2/7/2019
Within 3 months it stopped working, Samsung took one month (3 attempts to fix it) and finally gave up. I ended up eating outside for a month , spent around $ 1000 in eating outside and paying a electrician to install this, which Samsung will never take care of.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Do not Buy this cooktop
NeverAgainBuyingSamsung
11/21/2018
I bought this $2,000.00 cooktop less than a month ago and have had nothing but problems. The control knob does not work at all, when you turn it the temperature settings do not change. When you use your finger the temperature settings are widely inaccurate as it jumps between 1-15 without any precision. It's pretty much impossible to set it to a specific value as it continually jumps around, it even changes the temperature when no one is touching the controls. The service guy has been out and has been ineffective in finding a resolution, this is clearly a design issue with this cooktop. We have received multiple error codes in the middle of cooking when the cooktop shuts down, some of which the service guy admitted he hadn't ever seen. We usually have to flip the breaker to get the cooktop working again. Beware of their 15-day return window, if you call on day 16 (like I did) you are pretty much out of luck. Their website is misleading about a 30-day window but it's actually 15. Samsung customer service is the absolute worst, I have spent countless hours with them to no avail. Google Samsung customer service and you'll see what I am talking about.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great deal
Kwacee
10/31/2018
I BOUGHT MY COOKTOP ABOUT 10 MONTHS AGO AND I LOVE COOKING WITH IT. BETTER THAN GAS.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Do not purchase
JJJMILL
9/17/2018
I bought this cooktop 10 months ago. Do not buy this cooktop. I constantly get error messages. Pressing the power button is suppose to clear message but that doesn't work. The main circuit breaker has to be turned off to clear message. Very frustrating when in the middle of cooking. It is also very difficult to control temperature. The nob or touch control gives same problem.
Also Samsung service is terrible. You have to wait two days from the time you call Samsung till authorized service repair calls you back and then you have to wait several days before they can come. They also will not guarantee morning or afternoon appts so you have to waste an entire day waiting for service person.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Love Induction Cooking-But beware of touch controls
EngineerTim
4/23/2018
I had a Samsung Induction Stove in my prior home. I loved it so much, I decided to replace my existing Stovetop with this Samsung Model. Control of temperatures are exceptional and pans come up to temperature very quickly. Having no knobs to clean was a requirement in my replacement unit. The magnetic knob on this model works well and is easily removed to clean spatters from cooking. The touch controls work quite well. HOWEVER, in my old model with physical controls, I was able to lay down a thin silicone baking mat on the stove between the unit and my pan while cooking. The stove still functioned correctly and the mat collected the spatters and was more easily cleaned than the glass top. What I didn't realize was that with the touch controls (or perhaps its the automatic spill detection), placing a silicone mat anywhere on the stovetop, causes control of the burner temperature to go random, whether using the magnetic knob or the touch control. The setting would randomly change from say 1 to 7 to 4 to 15 while turning the knob in the same direction. This was true even if the control area was NOT covered by the mat I still love the stovetop, but my expectations were to be able to use the silicone mat for easy clean up. Perhaps this could be corrected in future models? If so, I'd be interested.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
